Everest Privacy Policy

Your privacy at Everest

This privacy policy (“Policy“) describes what information Everest Funeral Concierge (UK) Limited (“Everest“, “we“, “us“) collects and processes about you (your “personal information”), how we use and protect your personal information, and your rights in relation to your personal information. We value the trust you place in Everest, and want you to be aware of the safeguards we have in place to respect your privacy.

This Privacy Policy applies to all of the personal information we collect about you or a covered family member, including the information you place in the Tenzing electronic storage vault.

If you have any questions about this Privacy Policy, you can find our address and other contact information below.

What personal information do we collect?
What do we use your information for?
How do we protect your information?
Do we use cookies?
Do we disclose any information to third parties?
Where is your personal information stored and processed?
What are your rights over your personal information?
What is our policy for retention and removal of information?
Links to third party websites
Changes to our Privacy Policy
Contacting us

What personal information do we collect?

We may collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you contact us or use our website), and information we collect about you from other sources, such as the company that has provided you with life insurance, or your family members.

1. Personal information we collect directly from you.

The categories of personal information we may collect directly from you are:

Name, address, and phone number
Gender and year of birth
Email address
Information you provide as a part of your My Wishes plan, including biographical information about you, your hobbies and funeral plan wishes.
Records of your communications with us.
Any information you place in the Tenzing electronic storage vault.

We may also collect information about how you use and interact with our Services.

2. Personal information we collect from other sources.

The categories of personal information we may collect from other sources are:

Where we provide you with services as a result of a life insurance policy you hold, we will receive your name, address, email address and policy amount from the company that has provided you with life insurance.
Where we provide you with services, we may receive unsolicited or incidental health information about you from a family member
A family member of one of our customers may provide personal history information about you during the funeral process.

What do we use your information for?

We ask for certain kinds of information in order to provide you with the funeral concierge services you are entitled to as an Everest client. Everest may use your personal information for the following purposes:

Provide and personalise our services.
Deal with your enquiries and requests.
Customize our communications to you.
Administer our services.
Improve your experience with our services.
Contact you with marketing offers relating to our products and services (unless you have opted out of marketing).
Create accounts, facilitate authentication and otherwise manage user accounts.
Protect our services.
Identify usage trends and analytics.
Comply with legal obligations to which we are subject.
Cooperate with regulators and law enforcement bodies.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

To fulfil our contractual obligations to you, for example to provide our services to you and to authenticate your access to our services.
To comply with our legal obligations.
To meet our legitimate interests, for example to understand how you use our services and to enable us to derive knowledge from that to enable us to develop new services.

When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.

We may obtain your explicit consent to collect and use certain types of personal information when we are required to do so by law. If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this Privacy Policy.

How do we protect your information?

We have taken appropriate precautions to secure the use of our website and any information transmitted through the use of this website. We implement a variety of security measures to maintain the safety of your personal information, including operating under the industry standard Secure Socket Layer (SSL).

We restrict access to personal information to those individuals who require access in the performance of their duties related to providing Everest’s services.

Do we use cookies?

Please see our Cookie Policy, which is available on our website, for further information about how we use cookies.

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer to outside parties your personal information other than as described in this section.

We may share personal information with your designees in accordance with your wishes.

We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, monitoring website activities for quality and security purposes, providing analytics to the website owners and administrators, or servicing you, so long as those parties agree to keep this information confidential.

We also provide information to our authorized administrators and business partners where necessary to administer our services.

We may share your personal information with our affiliated and subsidiary companies (“Everest member companies”), including Everest Funeral Package, LLC, Everest Canada, LLC, EFP Canada GP, Inc., EA Financial Services, Inc., Tenzing, LLC, Everest Information Services, LLC, and Everest UK Holdco, LLC for any of the purposes described in this Privacy Policy. In providing information to individuals or organizations, which act on our behalf, we require such organizations to abide by our privacy principles and we restrict their use of the information to legally permissible purposes.

We may disclose your information when we believe this is appropriate to comply with the law, enforce our site policies, or protect our or others parties’, rights, property, or safety.

We may share your personal information with any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Because we operate as part of a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the services). See the section on “Where is my information stored and processed” below for more information.

Where is your information stored and processed?

Your personal information may be transferred to, stored and processed in the United States, Canada or other jurisdictions that may not provide protections equivalent to those provided in your country of residence. Where we do this, we take required and reasonable steps, such as apply appropriate contractual safeguards, to ensure that your information is transferred in accordance with this Privacy Policy and protected in line with the data protection laws applicable in your jurisdiction. You may have the right to ask for a copy of the safeguards that we use to support certain data transfers. If you would like to exercise such a right, please contact us using the contact details below.

What are your rights over your personal information?

You may have certain rights regarding your personal information, subject to local law. These include rights to:

Access your personal information.
Correct the information we hold about you.
Erase your personal information.
Restrict our use of your personal information.
Object to our use of your personal information.
Receive your personal information in a usable electronic format and transmit to a third party (right to data portability).
Lodge a complaint with your local data protection authority (where relevant).

We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. We will contact you if we need additional information from you in order to honour your requests. If you would like to discuss or exercise these rights, please contact us at the details below.

What is our policy for retention and removal of information?

We will hold your personal information on our systems for:

As long as necessary to provide the relevant services to you;
As long as reasonably required to satisfy the purpose for which you submitted or we collected the information;
As long as reasonably required in order to protect and defend our rights or property (this will generally be the length of the relevant limitation period in your jurisdiction); or
As long as is otherwise required by applicable laws or regulations.

We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

Links to Third Party Websites

Please note that our website may contain links to other Internet websites. Please remember that when you click on one of these links, you are leaving our website and entering another. We are not responsible for the privacy practices or the content of these other websites and encourage you to read their privacy statements (which may differ from ours).

Changes to our Privacy Policy

From time to time, we may make periodic changes to this policy without prior notice to you. If we make any such a change, we will post a notice on this website; however, we also recommend that you check this website periodically to review the terms of our current privacy policy.

Contacting us

Everest Funeral Concierge (UK) Limited is the controller responsible for the personal information we collect and process.

If you have any questions or concerns regarding the way in which your personal information has been used, please contact:
DataProtectionOffice@Everestfuneral.com